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  • Customer Success Representative

    Alpha POS Services
    Job Description
    Summary of Position
     
    The Customer Success Representative is the heart of customer satisfaction and key to the growth and sustainability of the organization. The CSR will have a variety of day-to-day tasks centered around building, training, and maintaining the customer’s point of sale system.
     
    Core Responsibilities:
    • Learn and be able to clearly and concisely communicate the Alpha POS value proposition to enable the effective communication of that message to our clients.
    • Learn and stay on top of the latest POS market trends.
    • Keep up-to-date with new Focus POS features/fixes and enhancements.
    • Maintain a support-level understanding of all POS hardware required to meet a customer’s specific needs.
    • Follow all integrations and costs associated with 3rdparty software.
    • Setup all software and hardware on a new customers location.
    • Train new servers, chefs, and managers on functionality relevant to their position.
    • Respond to customer emails and phone calls per the customer’s SLA and company policy.
     
    Required Experience:
    • 2+ Years in support services or related field.
    • A mindset centered around long-term learning of specific product/service features and troubleshooting.
    • Ability to easily convey features and concepts to restaurant employees in way that is understandable to them.
    • Self-motivated, independent, and reliable worker
    • Be considered a “power user” related to the Windows operating system – including some basic tasks related to administration
    • Proficient with Microsoft Word and PowerPoint, or similar solutions.
    • Adept at navigating mobile devices (iPhone, Android, etc) for the purposes of corporate communication but also customer demonstrations. 
     
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